Frequently Asked Questions

Have a question? We’re here to help!

Shipping Questions

Shipping is free within Metro Manila! For orders outside Metro Manila, shipping charges may apply. If applicable, shipping charges will be reflected during checkout.

A typical order should be delivered within 3 – 6 business days after payment of the order.

We currently ship only within the Philippines.

Yes. You may use credit cards that have not been issued from the Philippines to pay for your order. However, the shipping address must always be a Philippine address.

Please visit the Shipping and Returns page for more details on our Returns Policy.

Payment Questions

We accept deposit payments via BDO Bank Deposit. We also accept all major credit cards via Paypal.

Certainly! There is no reason to worry of losing personal information when you pay online through PayPal. The entire process will be running on a 128 bit SSL protocol over the Internet. Moreover, PayPal is the world leader in online payments. It has over 148 million active users in 203 countries and is owned by eBay, one of the world's largest internet companies. For more information, please visit their website at

When you are entering your credit card details, you will know if the website is in the secure mode once you see a “padlock” icon at the bottom of your web browser or on the address bar.

We aim to dispatch your order promptly upon payment. However, if you have not received your order or simply want to follow up, you can email us at

Your order cannot be cancelled once it has been placed.